Virtual Medical Assistant Services
Virtual Medical Assistant Services
No matter where or when you provide care for patients, you deserve state-of-the-art support. AIE Medical Management transforms your clinical workflow by delivering cutting-edge, engaged, human remote support. By offloading clinical note-taking and administrative burdens to skilled remote professionals, we empower you to lift your eyes from the screen and focus on what matters most—your patients.
More Than Just a Scribe
Our Virtual Medical Assistants (VMAs) are real people, not algorithms. While they excel at “Visual Scribing”—handling real-time chart documentation—their capabilities extend far beyond the medical note.
At AIE Medical Management, we provide a dedicated person who integrates into your team. Because they are human, they can handle patient calls, coordinate referrals, manage personal tasks, and assist with the nuances of practice management that software simply cannot address.
How AIE Medical Management’s Virtual Assistants Work
Experience the AIE difference. We offer a seamless, secure connection to a skilled professional who works in real-time to support your specific needs.
- Secure Connection Provider connects with their dedicated assistant via a secure, HIPAA-compliant application on a tablet, laptop, or mobile device at the start of the shift.
Why a Virtual Medical Assistant is Right for You:
Virtual Assistants vs. Traditional Solutions
Who Benefits from Virtual Assistants?
Be it a specialty practice, primary care, or telehealth provider, our services are scalable and adaptable.
- Specialty Practices: From Orthopedics to Psychiatry, assistants are trained in specialty-specific terminology.
- Primary Care: Helping manage the complexity of multi-condition patients and administrative follow-up.
- Telehealth Providers: As virtual care expands, our assistants naturally fit into the workflow as a silent participant.
Seamless EHR Integration
AIE Medical Management’s assistants are trained to work within your specific EHR environment. We do not require you to switch software. We have experience with major platforms including Epic, Cerner, Athenahealth, eClinicalWorks, NextGen, and Allscripts.
Because our team logs in via secure remote access, they work directly in your system. The note is in your chart, ready for signature, immediately.
Compliance and Security: Our Top Priority
Entrusting patient data to a remote partner requires absolute confidence. AIE Medical Management adheres to strict HIPAA standards.
Secure Data Transmission
All audio/visual connections utilize enterprise-grade encryption.
No Local Data Storage
Scribes work directly in your EHR; patient data is never stored on the assistant's local device.
Vetted Professionals
All assistants undergo rigorous background checks and comprehensive HIPAA training.
Frequently Asked Questions (FAQs)
Is the service HIPAA compliant?
Yes. We utilize encrypted connections and strict security protocols. Assistants sign confidentiality agreements and work in secure environments.
Will the assistant slow down my workflow?
On the contrary, the goal is to speed you up. Most providers see a significant boost in efficiency within the first week.
Can the assistant see the patient?
With our visual model, the assistant can see the patient if you choose. If a patient requests privacy, the visual component can be muted.
Do I need to buy special equipment?
In most cases, no. Our service works with standard laptops, tablets, or smartphones.
Security, compliance, and best practices
Our design is all about following the rules. Healthcare providers and payers want the Coding Automation Toolkit to follow industry best practices, support coding requirements, and keep data safe and confidential. We help you set up automation, show you how to use it, and continuously make it better so that it fulfills all of your regulatory criteria and complies with your clinical coding standards.
